Business Service Management (BSM) is a methodology for monitoring and measuring IT services from a business perspective. It is made up of both structured process and enabling software.
BSM allows IT departments to operate by service rather than by individual configuration items or technology silo, enabling prioritization of efforts, ultimately improving the service that is delivered to the business or organization.
Touching on all the Lifecycle Processes within the Information Technology Infrastructure Library, BSM is a way to bring together many disparate processes and tools, and creating quantifiable improvement in efficiency and the ability to view technology as it is germane to business process.
Consumers of BSM include Business Executives, Service Owners, Configuration Managers, Operators, Help Desk Staff and End Users
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